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Faq

General Information

Where is Skyery Auto based?

Skyery Auto operates from Tokyo, Japan. Offices are also located in Dubai, Nicosia, Riyadh, and soon, Cape Town.

What does Skyery Auto export?

Skyery Auto exports used vehicles, auto spare parts, and tires—all sourced directly from Japan.

How long has Skyery Auto been in business?

Skyery Auto began its operations in 2010 and continues to manage vehicle exports with full in-house control.

The application process takes place online – simply find the car you want, click Start Purchase, choose Finance with Car Leader, and then enter some basic financial information. We'll call you with your terms once you've completed the form.

Spare Parts and Tires

Can I order specific car parts from Japan?

Yes. Skyery Auto exports genuine spare parts for most Japanese vehicles. Clients must provide vehicle details or part numbers when requesting a quote.

Do you offer used and new parts?

Yes. Availability depends on the auction and supplier stock. Our team confirms the condition before shipment.

Do you supply tires?

Yes. Skyery Auto exports both individual and bulk tire orders for passenger and commercial vehicles.

Can tires be shipped in containers with other goods?

Yes. Tires can be consolidated within vehicle containers or sent separately, depending on the client’s request.

Shipping, Delivery & Documentation

What is CIF?

Cost, Insurance, and Freight—your total cost up to your local port. Skyery Auto invoices include CIF unless otherwise specified.

Do I have to pay any extra fees after CIF?

No additional costs are added by Skyery Auto after the CIF price. However, import duties, VAT, and local customs fees apply upon arrival.

Can I get insurance for my shipment?

Yes. CIF shipments include marine insurance. Domestic insurance also covers vehicle movement inside Japan.

How long does shipping take?

Domestic transport from the auction yard to the export port takes between 3–14 days. Vessel schedules depend on port and destination.

Which ports do you ship from?

Skyery Auto ships from major Japanese ports, including Yokohama, Kobe, and Nagoya.

Do I receive the original documents?

Yes. After full payment, Skyery Auto sends original documents via DHL, including the Bill of Lading and Export Certificate.

What is a Surrendered Bill of Lading?

It is a digital alternative to physical BL copies. It allows you to clear the vehicle at your port using an emailed document.

Technical Questions

Do you inspect vehicles before shipment?

Yes. Vehicles undergo inspection at the auction and again at the yard before export. Additional inspections can be requested.

Do your vehicles have accident history?

No. Skyery Auto avoids cars with previous accident records. Only high-grade vehicles are selected.

How are parts and vehicles packaged?

Spare parts and tires are packed according to international transport standards. Vehicles are secured inside containers or placed on RORO vessels.

Used Vehicle Exports

Can I buy a car directly from Japan through Skyery Auto?

Yes. Skyery Auto grants direct access to Japan’s largest vehicle auction networks, such as USS Auto Auction.

What types of vehicles can I purchase?

Skyery Auto provides access to a broad selection of vehicles, including kei cars, sedans, vans, SUVs, classic cars, and commercial trucks.

Can I access USS Auctions myself?

No. Japanese auctions are restricted to licensed B2B members. Skyery Auto holds direct membership and acts as your authorized agent.

Do I have to pay registration or membership fees to use your service?

No registration or membership fees are required from clients.

How do I choose a vehicle?

Clients may browse auction listings or request curated options. Skyery Auto then handles the purchase, documentation, and shipping process.

Purchasing & Payment

What is the purchasing process for vehicles?

1. Choose a vehicle. 2. Submit inquiry with consignee details. 3. Receive invoice. 4. Make payment and send a T/T copy within 48 hours. 5. Receive shipping documents and updates. 6. Receive the vehicle at your port.

What is included in the invoice?

Vehicle price, CIF shipping cost, inspection (if requested), bank details, deadlines, and terms.

What currency is accepted for payments?

Invoices are issued in USD or JPY. Details are confirmed during the inquiry stage.

Local Procedures at Destination

What happens after the car reaches my country?

The client’s clearing agent handles customs and registration. The car may be subject to import duties and VAT based on its model, engine size, and year.

Do you assist with customs clearance?

Skyery Auto does not handle customs clearance at the destination. Clients must hire a licensed local clearing agent.

Can I pick up my vehicle myself at the port?

Yes. Once you receive the Bill of Lading and complete customs clearance, you can retrieve the vehicle directly.

Support & Communication

Do you provide customer support in English?

Yes. Our staff offers bilingual support in English and Japanese.

Can I contact your local offices?

Yes. Skyery Auto has regional offices in Dubai, Nicosia, and Riyadh. Contact information is available on the website.

How can I track my shipment?

Once your vehicle is on board, shipping updates are sent, and tracking numbers are provided when applicable.

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